FAQ

In need of some help? We hope this FAQ list below will provide the answer you are looking for. Please also feel free to contact us at vip@chronosescaperoom.com with your questions.

What is Chronos Escape Room?

Chronos Escape Room is the largest and top rated real life escape room in Los Angeles. In here, we try to get rid of the ‘key/code locks’ and bring the escape game to another level by introducing the latest technology and mechanical stuffs. Gear, laser, special effect, automation……

How do I book a game?

Please book your game online at XXXXXXXXXXXXXXXX

Are reservations required?

Reservations are not required but highly recommended to guarantee the room’s availability. Walk-ins are taken based on a room’s availability.

Will I be playing with other participants?

Unless you book the entire room (Please check the GAME PAGE XXXXX for max player capacity), you may be paired with other players.Many of our past groups have enjoyed and have been successful working in blended groups. If you are interested in having a private group with just your friends, all players have the option to book out the max player number for the game to ensure a private experience (You will must pay for max player capacity for that specific game room.).

Is there an age limit?

We recommend our games for ages 12 and up.. Players that are 12 and under must be accompanied by a paying adult.

How long is the experience ?

Each team has up to 60 minutes to complete the game. At the end of each game, the team will be debriefed by the hotel manager on what was completed and what was missed as well as the final answer to the mystery.

Am I really going to be “locked” in a room?

Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.

How early should I arrive for my game?

Please arrive at least 15 minutes prior to your game start time for the check-in process. Our lobby has plenty of tables and chairs for your group to relax, socialize, and play games, so why not come in early and get those brains ready for a challenge. Games will begin exactly at their start times and being late might cause you to have less than sixty minutes to play.

How do I pay?

All games are paid online at the time of booking.

Are booking refundable?

All of our games are non-refundable. Please be 100% sure you can arrive on time before booking. If you are unsure of the time you can arrive, do not make a reservation. Just try walking in or call before coming. However, we can reschedule your game if you contact us at least 12 hours prior to your game start time.

Are your games wheelchair accessible?

Please give us a call at XXXXXXXXX and we will help you select the best game room for your team.

Can we bring food or drink into the games?

We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.